FAQs

Frequently Asked Questions

Find answers about SNOWYES heated gloves, heated socks, heated vests, batteries, sizing, care, shipping, returns, warranty, and more.

Getting Started

SNOWYES creates heated gear designed to make cold-weather activities warmer, easier, and more enjoyable. Our collection includes heated gloves, heated glove liners, heated socks, heated vests, heated hats, and heated gear designed specifically for kids.

SNOWYES heated products use built-in heating elements powered by rechargeable batteries. Connect the battery, press the power button, and select your preferred heat level.

Heating areas vary by product and may include the hands, fingers, fingertips, forefoot, ears, abdomen, back, neck, or other key cold-sensitive areas.

Our heated gear is designed for skiing, snowboarding, commuting, walking, outdoor work, snow play, camping, dog walking, and everyday winter use.

Heating & Battery

Most SNOWYES heated products offer three heat settings: High, Medium, and Low. Exact temperatures vary by product, so please refer to the individual product page.

Battery runtime depends on the product, battery capacity, heat setting, ambient temperature, and usage conditions.

  • Heated glove liners: up to approximately 9–10 hours on Low
  • Adult heated ski socks: up to approximately 14–15 hours on Low
  • Kids heated ski socks: up to approximately 10–11 hours on Low
  • Kids heated gloves: up to approximately 7 hours on Low
  • Adult heated vests: approximately 9–10 hours on Low with all zones
  • Kids heated vests: approximately 12–13 hours on Low with all zones
  • Heated hat: up to approximately 16 hours on Low

Actual runtime may vary depending on temperature and individual use.

Cold temperatures can temporarily reduce lithium battery performance. Higher heat settings also consume more power. For longer runtime, fully charge the battery before use and switch to Medium or Low once you are comfortably warm.

  • 1350mAh batteries: approximately 2.5–3 hours
  • 2200mAh batteries: approximately 4–4.5 hours
  • 3000mAh batteries: approximately 2.5–3 hours
  • 6000mAh vest batteries: approximately 6–6.5 hours

Please refer to your product instructions for the correct charging method.

For safety and performance, we recommend using the battery designed for your specific SNOWYES product. Products may use different voltages, capacities, connectors, and power requirements.

Product & Fit

Heating coverage depends on the product.

  • Heated glove liners: back of the hand and fingers
  • Kids heated ski gloves: back of hand, fingers, and fingertips
  • Heated ski socks: 360° forefoot heating
  • Adult heated vests: multiple front, back, and neck heating zones
  • Kids heated vests: independently controlled front and back zones
  • Heated hat: both ear areas

Please use the Size Guide provided on each product page rather than relying only on your usual clothing or glove size.

For gloves, measure your hand according to the measurement guide. For socks, use your foot and shoe size. For vests, follow the product-specific body measurements.

Yes. SNOWYES heated glove liners have a slim profile and can be worn on their own or underneath compatible ski, motorcycle, or winter gloves.

Selected gloves and glove liners feature touchscreen-compatible fingertips. Please check the individual product page for model-specific details.

SNOWYES heated ski socks are designed with stretch zones, cushioning, support structures, and strategically positioned battery pockets to help maintain comfort inside ski and winter footwear.

Kids Collection

Yes. Our kids collection is designed specifically around children's fit, movement, battery weight, and heating needs rather than simply shrinking an adult product.

SNOWYES kids heated gloves and heated ski socks use lightweight 1350mAh rechargeable batteries designed to reduce bulk and weight.

  • Kids heated gloves: up to approximately 7 hours on Low
  • Kids heated socks: up to approximately 10–11 hours on Low
  • Kids heated vests: approximately 12–13 hours on Low with all zones

Yes. SNOWYES kids heated products feature adjustable heating levels. Children should use heated products according to the product instructions and under appropriate adult supervision.

Depending on the product and market, certifications or compliance documentation may include CPC, FCC, CE, UKCA, and RoHS. Please refer to the specific product page for applicable certifications.

Care & Safety

Always disconnect and remove the battery before cleaning. Follow the care label and washing instructions supplied with your product and make sure it is completely dry before reconnecting the battery.

Do not wash or immerse the battery or charger.

Some products use water-resistant materials, waterproof membranes, or protected battery compartments, but electronic components and batteries should not be immersed in water.

Heat perception varies depending on the environment, clothing layers, circulation, and selected heat level. If the product feels uncomfortably hot, switch to a lower setting or turn the heating system off.

For longer-term storage, disconnect the battery and store it in a cool, dry place. Rechargeable batteries should not remain completely depleted for extended periods.

Orders, Shipping, Returns & Warranty

Orders are typically processed within approximately 2 business days.

Once shipped, U.S. orders typically arrive within approximately 5–7 business days.

International orders typically arrive within approximately 7–15 calendar days after dispatch.

View Shipping Policy →

Yes. SNOWYES has a local fulfillment warehouse in New Jersey, United States. Orders may be fulfilled from different locations depending on product availability and destination.

Please note that fulfillment warehouse addresses should not be used as return addresses unless specifically authorized by our customer service team.

Learn more about shipping →

Yes. Eligible products may be returned or exchanged within 30 days of delivery.

Items must generally be unused, unworn, and returned in their original condition with the original packaging, tags, accessories, and included items.

View Returns & Refunds Policy →

For non-quality-related returns or exchanges, such as ordering the wrong size or changing your mind, return shipping costs are the customer's responsibility.

For verified product defects, damaged products, or incorrect items sent by us, SNOWYES will cover reasonable return or replacement shipping costs where applicable.

View Returns & Refunds Policy →

Please contact us as soon as possible if you need to cancel an order. We will do our best to assist before the order enters the fulfillment or shipping process.

Orders that have already been processed, packed, or transferred to a carrier may no longer be eligible for cancellation.

View Terms of Service →

SNOWYES products are covered by a 1-year limited warranty against eligible manufacturing defects and product failures not caused by misuse or other human-related damage.

Warranty coverage does not generally include accidental damage, misuse, improper care, unauthorized modification, or normal wear and tear.

View Warranty Policy →

Please prepare the following information:

  • Order number
  • Product model or SKU
  • Date of purchase
  • A clear description of the issue
  • Photos showing the product and issue
  • A short video demonstrating the issue, if requested

Additional information may be required depending on the nature of the problem.

View Warranty Policy →

Please contact us as soon as possible and provide your order number, photos of the product and packaging, and a short description of the issue.

Once verified, we may provide a replacement, reshipment, refund, or another appropriate after-sales solution.

View Returns & Refunds Policy →

International orders may be subject to duties, taxes, or customs charges depending on the destination and shipping method.

If applicable charges are not collected at checkout, they may be the responsibility of the recipient.

View Shipping Policy →

If your tracking information has not updated for an extended period or your package has not arrived within a reasonable time after the estimated delivery window, please contact us at support@snowyes.com.

Please provide your order number and tracking number so our team can assist with the carrier investigation.

View Shipping Policy →

For product, order, shipping, warranty, return, or after-sales support, please email us at:

support@snowyes.com

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