服务条款

OVERVIEW

This website is operated by SNOWYES. Throughout the site, the terms “we,” “us,” and “our” refer to SNOWYES.

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced on this website.

These Terms apply to all users of the website, including browsers, customers, merchants, and other visitors.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you should not use this website or purchase products from us.

We reserve the right to update or modify these Terms at any time. Any changes will become effective when published on this page.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, or any other harmful content through this website.

Any violation of these Terms may result in termination of your access to our services.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that all product descriptions, specifications, images, colors, prices, and other information displayed on our website are accurate.

However, actual product colors and appearance may vary slightly due to screen settings, photography, lighting, product improvements, or manufacturing variations.

We reserve the right to:

- Update product specifications or designs
- Discontinue products
- Limit quantities
- Correct errors or inaccuracies
- Update product information without prior notice

Product availability is subject to change at any time.

3. PRICING AND PAYMENT

All prices displayed on our website are shown in the applicable currency selected or displayed at checkout.

Prices may change without prior notice.

We reserve the right to correct pricing errors, even after an order has been submitted.

If a pricing error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Payment must be completed using one of the payment methods available at checkout.

You are responsible for providing complete and accurate billing and payment information.

4. ORDERS

Submitting an order does not automatically mean that the order has been accepted.

We reserve the right to refuse, limit, or cancel an order for reasons including, but not limited to:

- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraud or unauthorized activity
- Shipping restrictions
- Incorrect or incomplete customer information
- Unusual order quantities

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Customers are responsible for reviewing all order details before completing checkout.

5. ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at support@snowyes.com.

We will do our best to accommodate cancellation requests before the order enters the fulfillment or shipping process.

Once an order has been processed, packed, or transferred to the shipping carrier, cancellation may no longer be possible.

If the order has already shipped, you may request a return after receiving it in accordance with our Returns & Refunds Policy.

6. SHIPPING AND DELIVERY

Shipping and delivery times shown on our website are estimates only and are not guaranteed delivery dates.

Delivery may be delayed due to circumstances outside our reasonable control, including:

- Carrier delays
- Weather conditions
- Customs inspections
- Public holidays
- Peak shopping periods
- Incorrect shipping information
- Other logistics disruptions

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for additional information regarding shipping, delivery, and tracking.

7. RETURNS, EXCHANGES, AND REFUNDS

Eligible products may be returned or exchanged within 30 days of delivery in accordance with our Returns & Refunds Policy.

For non-quality-related returns or exchanges, the customer is responsible for the related shipping costs.

For confirmed product quality issues, damaged products, or incorrect items sent by us, we will provide an appropriate solution and cover reasonable related shipping costs where applicable.

Please refer to our Returns & Refunds Policy for full details.

8. PRODUCT USE AND SAFETY

Customers are responsible for reading and following all product instructions, warnings, charging instructions, care instructions, and safety information provided with the product.

Our products should only be used for their intended purpose.

For products containing rechargeable batteries or electrical heating components:

- Use only compatible batteries, chargers, and accessories
- Do not use damaged batteries or charging equipment
- Do not expose electrical components to conditions outside their intended use
- Stop using the product immediately if you notice unusual heat, damage, odor, or malfunction

Failure to follow product instructions may affect product performance and may result in damage or injury.

Nothing in this section limits any rights available to customers under applicable consumer protection laws.

9. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotional discounts, coupon codes, bundles, gifts, or other special offers.

Unless otherwise stated:

- Promotions are available for a limited time
- Discount codes cannot be combined
- Certain products may be excluded
- Promotions may be subject to minimum purchase requirements
- Discounts have no cash value
- Promotional terms may change or end without prior notice

We reserve the right to cancel or refuse promotional discounts in cases of misuse, fraud, or technical errors.

10. ACCURACY OF ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information when making a purchase.

You are responsible for updating your information when necessary, including your email address, shipping address, and payment information.

We are not responsible for delays or delivery failures caused by incorrect information provided by the customer.

11. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment providers, shipping providers, analytics services, social media platforms, and other external websites.

We are not responsible for the content, policies, availability, or security of third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.

12. REVIEWS, COMMENTS, AND USER CONTENT

If you submit reviews, photos, videos, comments, feedback, or other content to us, you confirm that you have the right to provide that content.

You agree that your content must not:

- Violate the rights of another person
- Contain unlawful, abusive, misleading, or offensive material
- Contain malware or harmful code
- Misrepresent your identity or experience

Where permitted by law, you grant us permission to use, reproduce, publish, or display content voluntarily submitted to us for business, marketing, or promotional purposes.

We may remove content that violates these Terms.

13. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

- Brand names
- Logos
- Product images
- Product designs
- Text
- Graphics
- Videos
- Icons
- Website layouts
- Photography

is owned by or licensed to SNOWYES and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially use our website content without prior written permission.

14. PROHIBITED USES

You may not use this website:

- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To submit false or misleading information
- To collect personal information about others without authorization
- To distribute malware, viruses, or harmful code
- To interfere with the security or operation of the website
- To attempt unauthorized access to any part of our systems
- To engage in fraudulent or abusive purchasing activity

We reserve the right to terminate access to our website or services for violations of these restrictions.

15. DISCLAIMER

We make reasonable efforts to provide accurate information and reliable services.

However, except where otherwise required by law, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Product performance may vary depending on usage, environmental conditions, battery condition, maintenance, and other factors.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SNOWYES and its affiliates, employees, service providers, and partners will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Nothing in these Terms affects your statutory consumer rights.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold SNOWYES harmless from claims, losses, damages, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

18. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

19. TERMINATION

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate access to our website or services if we reasonably believe that these Terms have been violated.

Any obligations or liabilities incurred before termination will continue to apply where appropriate.

20. GOVERNING LAW

These Terms will be governed by the laws applicable to the business entity operating this website, subject to any mandatory consumer protection rights that apply in the customer's country or region.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

21. CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service by publishing an updated version on this website.

We encourage customers to review this page periodically.

Continued use of the website after changes are published constitutes acceptance of the updated Terms, where permitted by applicable law.

22. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Email: support@snowyes.com