30-Day Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition
• The item must be free from visible damage, stains, odors, or signs of use
• All original packaging, accessories, manuals, tags, and included items must be returned
• A valid order number or proof of purchase is required
• The item must be returned to the address provided by our customer service team

Please do not send your return to the address shown on the original shipping label without contacting us first.

Please contact our customer service team before returning your item. We recommend keeping your return tracking information until your return has been received and processed.

Non-Quality-Related Returns & Exchanges

If the product has no quality issue and you would like to return or exchange it for personal reasons, you may still request a return or exchange within 30 days.

Examples include:

• Ordering the wrong size
• Changing your mind
• Preferring a different color or style
• No longer needing the item
• Other personal reasons

For non-quality-related returns or exchanges, the customer is responsible for the return or exchange shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

If an exchange requires a new shipment, additional shipping charges may also apply.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, incomplete, or incorrect, please contact us as soon as possible.

To help us verify the issue, we may ask you to provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A short video showing the issue, if necessary

Once the issue has been confirmed, we may offer an appropriate solution, including:

• A replacement
• Reshipment
• A refund
• Another reasonable after-sales solution

For confirmed quality issues or errors caused by us, we will cover reasonable return or replacement shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will generally be issued either to your original payment method or via PayPal, depending on the payment method used and the specific circumstances of the refund.

We will normally process approved refunds within 3 business days.

After the refund has been processed by us, the time required for the funds to appear in your account may vary depending on your bank, credit card provider, PayPal, or other payment processor.

Please note that the 3-business-day period refers to the time required for us to process and issue the refund. The final posting time to your account is determined by your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team first.

Exchange availability is subject to stock availability.

For exchanges caused by personal reasons, such as ordering the wrong size or changing your preference, the related shipping costs are the responsibility of the customer.

For exchanges caused by product quality issues or an incorrect item sent by us, we will cover reasonable exchange shipping costs.

Order Processing & Cancellations

We normally process orders within 2 business days after the order is placed.

You may request to cancel your order within 24 hours after placing the order.

An order can be cancelled if the cancellation request is submitted within 24 hours of placing the order and before the order has been shipped.

If your cancellation request is made before the shipment time and falls within the 24-hour cancellation period stated above, we will accept the cancellation request.

If the order has already been shipped before the cancellation request is submitted, the order can no longer be cancelled.

In this case, you may request a return after receiving the package in accordance with this Returns & Refunds Policy.

To request an order cancellation, please contact our customer service team as soon as possible at support@snowyes.com and include your order number.

Items Not Eligible for Return or Exchange

Returns or exchanges may not be accepted in the following situations:

• More than 30 days have passed since delivery
• The item has been used, worn, washed, or damaged
• The item has stains, odors, or other signs that affect resale
• Original packaging, tags, accessories, or included items are missing
• A valid order number or proof of purchase cannot be provided
• The item is clearly marked as non-returnable or final sale

Where applicable consumer protection laws provide additional rights, those statutory rights will apply.