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SNOWYES is committed to providing reliable products and customer support. Our products are covered by a 1-year limited warranty against defects in materials and workmanship under normal use.
The warranty period begins from the date of purchase.
1-Year Limited Warranty
If your SNOWYES product develops a manufacturing defect or functional failure that is not caused by misuse, accidental damage, or other human-related factors within 1 year from the date of purchase, you may contact us to request warranty service.
After verification, we will provide an appropriate solution based on the specific situation.
Depending on the nature of the issue, the solution may include:
- Troubleshooting assistance
- Replacement parts or accessories
- Product replacement
- Other reasonable warranty solutions
The final solution will be determined after the product issue has been reviewed and verified.
What Is Covered
The 1-year warranty generally covers product defects occurring under normal and proper use, including:
- Manufacturing defects
- Defects in materials or workmanship
- Heating system malfunctions not caused by improper use
- Electrical or functional failures under normal use
- Other verified product quality issues
Warranty coverage applies only when the issue is determined to be a product-related defect rather than damage caused by the customer or external factors.
What Is Not Covered
The warranty does not cover damage or problems caused by:
- Accidental or intentional damage
- Improper use or misuse
- Failure to follow product instructions
- Improper washing, cleaning, or storage
- Unauthorized modification, disassembly, or repair
- Damage caused by incompatible chargers, batteries, or accessories
- Excessive wear and tear from normal use
- Cosmetic damage that does not affect product functionality
- Loss or theft
- Damage caused by external factors unrelated to product quality
Warranty coverage may also be declined if the product has been significantly altered or if the issue cannot reasonably be identified as a manufacturing or product defect.
Information Required for a Warranty Claim
To help us verify and process your warranty request, please provide the following information:
- Order number
- Product model or SKU
- Date of purchase
- A clear description of the issue
- Photos showing the product and the problem
- A short video demonstrating the issue, if required
Depending on the situation, we may request additional information to verify the product or diagnose the problem.
Providing complete information will help us process your warranty request more efficiently.
Proof of Purchase
A valid proof of purchase is required for warranty service.
The warranty applies to eligible products purchased through our official website or other authorized sales channels where the purchase can be verified.
If we are unable to verify the purchase, warranty service may not be available.
Warranty Inspection and Verification
Submitting a warranty claim does not automatically guarantee a replacement or refund.
Our customer service team may review the information, photos, videos, and other evidence provided to determine the cause of the issue.
If necessary, we may provide troubleshooting instructions before approving a warranty solution.
Once the issue is confirmed to be covered by the warranty, we will provide an appropriate resolution.
Replacement Products
If a replacement product is provided under warranty, the replacement may be the same model or, where the original product is unavailable, a comparable product with similar functionality.
Product availability may vary.
Shipping Costs
For verified product defects covered by our warranty, SNOWYES will provide an appropriate warranty solution and cover reasonable shipping costs where applicable.
If an item is determined not to be covered by the warranty, any related shipping costs may be the responsibility of the customer.
Consumer Rights
This warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this Warranty Policy limits or excludes any mandatory statutory rights available to consumers.
Contact Us
To submit a warranty claim or ask questions about warranty coverage, please contact our customer service team:
Email: support@snowyes.com
When contacting us, please provide your order number, product model, description of the issue, and relevant photos or videos so we can assist you as quickly as possible.