Shipping Policy

We aim to process and deliver your order as quickly and efficiently as possible. Please review the following shipping information before placing your order.

Order Processing Time

Orders are typically processed within approximately 2 business days after payment is confirmed.

Processing times may be slightly longer during peak seasons, promotional periods, holidays, or when order volume is unusually high.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Within the United States

We have a local fulfillment warehouse in the United States located at:

C/O 1100 Cranbury South River Road
Monroe Township, New Jersey 08831
United States

Once shipped, U.S. orders typically arrive within approximately 5–7 business days.

Please note that the warehouse address above is used for order fulfillment purposes only. Do not send returns to this address unless specifically authorized by our customer service team.

Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances beyond our reasonable control.

International Shipping

For orders shipped outside the United States, delivery typically takes approximately 7–15 calendar days after dispatch.

Actual delivery times may vary depending on:

• Destination country or region
• Customs clearance
• Local carrier operations
• Public holidays
• Weather conditions
• Other logistics circumstances

International orders may be shipped from different fulfillment locations depending on product availability and destination.

Estimated Delivery Time

Estimated delivery times are generally:

• Order Processing: approximately 2 business days
• United States Shipping: approximately 5–7 business days after dispatch
• International Shipping: approximately 7–15 calendar days after dispatch

These delivery times are estimates only and are not guaranteed delivery dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@snowyes.com

Once an order has been processed or shipped, we may not be able to modify the delivery address.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

Please allow some time for the carrier's tracking system to update after the shipment has been created.

If your tracking information has not updated for an extended period, please contact us for assistance.

Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier delays
• Severe weather
• Customs inspections
• Public holidays
• Peak shopping periods
• Incorrect or incomplete shipping information
• Unexpected logistics disruptions

If your order is significantly delayed, please contact us and we will assist in investigating the shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country or region.

Any applicable duties, taxes, or customs charges will be handled according to the shipping method and destination selected for your order.

If such charges are not collected at checkout, they may be the responsibility of the recipient.

Customs procedures may also affect the final delivery time.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

support@snowyes.com

Please provide your order number and tracking number so we can investigate the shipment with the carrier.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact our customer service team:

Email: support@snowyes.com

Please include your order number so we can assist you more efficiently.