Order Processing Time

Orders are typically processed within approximately 2 business days after payment is confirmed.

Processing times may be slightly longer during peak seasons, promotional periods, holidays, or when order volume is unusually high.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Shipping Rates & Free Shipping

Shipping fees are determined based on the delivery destination, order value, package weight, and selected shipping method.

For U.S. orders under $70, the applicable shipping fee will be calculated and displayed at checkout before payment.

For international orders, shipping fees may vary depending on the destination, package weight, order value, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

Expedited shipping, remote-area delivery, or other special shipping services may require additional charges where applicable.

Shipping Within the United States

We have a local fulfillment warehouse in the United States located at:

Once shipped, U.S. orders typically arrive within approximately 5–7 business days.

Orders of $70 or more qualify for free standard shipping within the United States.

For U.S. orders under $70, the shipping charge will be shown at checkout before the order is placed.

Please note that the warehouse address above is used for order fulfillment purposes only. Do not send returns to this address unless specifically authorized by our customer service team.

Delivery times are estimates and may vary depending on the destination, carrier conditions, weather, holidays, or other circumstances beyond our reasonable control.

International Shipping

For orders shipped outside the United States, delivery typically takes approximately 7–15 calendar days after dispatch.

International shipping fees are calculated based on factors such as the destination, package weight, order value, and selected shipping method.

The applicable shipping fee will be displayed at checkout before payment.

Actual delivery times may vary depending on:

• Destination country or region
• Customs clearance
• Local carrier operations
• Public holidays
• Weather conditions
• Other logistics circumstances

International orders may be shipped from different fulfillment locations depending on product availability and destination.

Estimated Delivery Time

• Order Processing: approximately 2 business days
• United States Shipping: approximately 5–7 business days after dispatch
• International Shipping: approximately 7–15 calendar days after dispatch
• U.S. Free Shipping: free standard shipping on orders of $70 or more
• Other Shipping Fees: calculated based on destination, order value, package weight, and selected shipping method, and displayed at checkout

These delivery times are estimates only and are not guaranteed delivery dates.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us as soon as possible at support@snowyes.com.

Once an order has been processed or shipped, we may not be able to modify the delivery address.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

Order Tracking

Once your order has been shipped, tracking information will be provided where available.

Please allow some time for the carrier's tracking system to update after the shipment has been created.

If your tracking information has not updated for an extended period, please contact us for assistance.

Shipping Delays

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Carrier delays
• Severe weather
• Customs inspections
• Public holidays
• Peak shopping periods
• Incorrect or incomplete shipping information
• Unexpected logistics disruptions

If your order is significantly delayed, please contact us and we will assist in investigating the shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country or region.

Any applicable duties, taxes, or customs charges will be handled according to the shipping method and destination selected for your order.

If such charges are not collected at checkout, they may be the responsibility of the recipient.

Customs procedures may also affect the final delivery time.

Lost or Missing Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

Please provide your order number and tracking number so we can investigate the shipment with the carrier.