Returns & Refunds Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

30-Day Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return or exchange:

• The item must be unused, unworn, and in its original condition.
• The item must be free from visible damage, stains, odors, or signs of use.
• All original packaging, accessories, manuals, tags, and included items must be returned.
• A valid order number or proof of purchase is required.
• The item must be returned to the address provided by our customer service team.

Please do not send your return to the address shown on the original shipping label without contacting us first.

Non-Quality-Related Returns & Exchanges

If the product has no quality issue and you would like to return or exchange it for personal reasons, such as:

• Ordering the wrong size
• Changing your mind
• Preferring a different color or style
• No longer needing the item
• Other personal reasons

You may still request a return or exchange within 30 days of receiving your order.

However, return or exchange shipping costs for non-quality-related reasons are the responsibility of the customer.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

If an exchange requires a new shipment, additional shipping charges may also apply.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, incomplete, or incorrect, please contact us as soon as possible.

To help us verify the issue, we may ask you to provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A short video showing the issue, if necessary

Once the issue has been confirmed, we may offer an appropriate solution, including:

• A replacement
• Reshipment
• A refund
• Another reasonable after-sales solution

For confirmed quality issues or errors caused by us, we will cover reasonable return or replacement shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please note that your bank, credit card provider, or payment processor may require additional processing time before the refund appears in your account.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team first.

Exchange availability is subject to stock availability.

For exchanges caused by personal reasons, such as ordering the wrong size or changing your preference, the related shipping costs are the responsibility of the customer.

For exchanges caused by product quality issues or an incorrect item sent by us, we will cover reasonable exchange shipping costs.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

If your order has not yet entered the shipping process, we will do our best to assist with the cancellation.

Orders that have already been processed, packed, or transferred to the shipping carrier may no longer be eligible for cancellation.

If your order has already shipped, you may request a return after receiving the package in accordance with this policy.

Items Not Eligible for Return or Exchange

Returns or exchanges may not be accepted in the following situations:

• More than 30 days have passed since delivery
• The item has been used, worn, washed, or damaged
• The item has stains, odors, or other signs that affect resale
• Original packaging, tags, accessories, or included items are missing
• A valid order number or proof of purchase cannot be provided
• The item is clearly marked as non-returnable or final sale

Where applicable consumer protection laws provide additional rights, those statutory rights will apply.

Contact Us

If you would like to request a return, exchange, or refund, please contact our customer service team:

Email: support@snowyes.com

Please include your order number, a brief description of your request, and any relevant photos or videos so we can assist you more efficiently.